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FAQs

Packaging and Gift wrapping

All our jewellery comes in one of our gorgeous gift boxes made from recycled materials. Using sustainable packaging is very, very important to us.
Gift wrapping is available at an additional cost.

Shipping charges and Dispatch times

Free UK delivery with no minimum spend. Most UK orders are posted 1st class Recorded with Royal Mail which typically takes 1-2 business days. You also have the option to upgrade to faster delivery once you reach the checkout. 

Free worldwide delivery with a minimum spend of £50. International Shipping times will vary depending on the country, it usually takes between 5 and 10 business days but can take up to 3 weeks at busy times. If your international order is urgent, we can upgrade to a faster shipping method, just let us know. 

We will dispatch 1-9 business days after your order has been made depending on if an engraving has been ordered. Once dispatched, you will be provided a tracking number so you can follow the progress of your delivery.

NB We are not responsible for any customs or import duty charges.

Return Policy

Most items are protected by the Distance Selling Regulations which means you have 14 days after the day you receive the item to return it.
*This does not affect your Statutory Rights*.

Personalised to order jewellery (e.g. engraved, plated) and earrings are not refundable or valid for exchanges.

Please contact us before returning an item via email at info@monbijoux.co.uk.

Find out more about our returns and exchange policy by clicking here

Hallmarking

By UK law any silver items i.e. Sterling silver, fine silver etc. that weighs over 7.78 grams MUST be hallmarked. We are registered with the Assay Office in London, England and every piece of our jewellery over 7.78 grams has our 'sponsor' mark as well as the Assay Office mark and a mark to confirm the silver content. These marks are 925 for sterling and 999 for fine silver. This gives reassurance that what you are buying is indeed genuine silver. If you are purchasing something under 7.78 grams we can arrange hallmarking at your request but please note this will incur extra cost & will take longer to process.

Care instructions

We are often asked, 'what is the best way to keep silver from tarnishing' or for info on the best way 'to keep silver shiny'.

You can purchase our polishing cloth here which will help you keep your jewellery shiny and tarnish free. 

To get more tips and information about jewellery care click here

Custom and personalised orders

All our pieces can be customized to your personal preferences. If you would like any piece engraved with a personal name, inscription, date, etc, you can add this to your order on any of our jewellery. We can engrave with any font you choose or even copy your own handwriting for a truly bespoke personalised gift. As you would expect, all our engraving is done by hand using traditional techniques right here in the heart of London's jewellery quarter. 

If you need any help with our personalization services, just send us a message with what you would like and we will make it happen! 

Please allow an additional week for any personalization.
Personalised jewellery cannot be exchanged and is not valid for refunds.

Sizing details for bangles

Most of our bangles will be for a standard wrist size which will fit 95% of wrists. Bangles with a clasp opening will go on sideways and fit in a nice oval shape on the wrist. This will be a more comfortable fit than a slide on bangle and the hand size will have no bearing. 

We also offer bangles in mini, petite, large and extra large wrist sizes. If you are not sure about the sizing, just let us know and we can help to find the perfect bangle for your wrist size. More information on bangle sizing with specific wrist measurements can be found on our bangle sizing guide by clicking here

Chain Length Guide

For help in determining the right length chain to purchase, please see our guide by clicking here.

Attention All Allergy Sufferers!

Mon Bijoux's handmade jewellery is all made from the highest-quality and most popular alloy in the jewellery sector 925 Sterling Silver. It is all nickel-free, hypoallergenic, and so is totally wearable by allergy sufferers.

Can you put cremation ashes in a locket?

Yes, this is one of the main reasons people buy our amazing lockets and urns. It's a very thoughtful way to remember a dear departed loved one.

What are necklaces called that hold ashes?

Ashes are held inside lockets or urns (and with a chain, it's a locket necklace or an urn necklace). We sell an amazing collection of handcrafted cremation necklaces in the form of silver lockets and urns that do the job beautifully. Just read through our reviews. They are also perfect to have engraved to make the item even more special and memorable.

Is it weird to wear ashes in a necklace?

In a word, no!  It's about capturing and retaining a piece of our lost loved one and having them near at all times.